Resetting the password of the Worry-Free Business Security (WFBS) management console
  1. For WFBS 8.0, 7.0, and 6.0 Service Pack 3, you can do any of these options:
    • Go to Start > All Programs > Trend Micro Worry-Free Business Security > Reset Management Console Password.
    • On the Security Server, run the Console Password Reset Tool.
    • Click Forgot your password? on the WFBS console log-on page.
    For WFBS 6.0 SP2 and below, download and extract the Console Password Reset Tool. Type "trend" on the field provided when prompted for a password and save it in the Security Server. Once done, run the tool.
    Note: The Console Password Reset Tool supports 32-bit and 64-bit OS.
  2. Type your password on the field provided, then click Next.
    Note: The Windows account password is the password you use to log in to the computer.
  3. After the account authentication, type the new password and confirm it, and then click Change Password.
Manually resetting the management console password of the Worry-Free Business Security (WFBS)
  1. Go to Services. 
  2. Locate Trend Micro Security Server Master Service service from the list, right-click on it and select Stop
  3. Go to ../Trend Micro/Security Server/PCCSRV/Private and make a copy of the ofcserver.ini file.
  4. Open the original file with Notepad.
  5. Search for Master_Pwd= and find the first result below [INI_SERVER_SECTION].
  6. Replace the information of the line with !CRYPT!523F7DC2E525044E2800FCDEA7E5D78B70C0A4165387060525E3EE66D5D2D2F460EA361E712B5F871FD473C7A6C
  7. The string after "PWD=" is responsible for resetting the password to "trendmicro" (without quotes).
  8. Save the changes.
  9. Restart Trend Micro Security Server Master Service by going to Services, right-click on it and select Restart
  10. Log on to the management console and use "trendmicro" as the password.
  11. Go to Preferences > Password to change password. 
  12. Type the current password "trendmicro" and the new password twice.
  13. Click Save.
  14. Log out and verify if the new password is working properly.

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