Issue: TrendMicro web console or its tabs cannot be opened and the following error message appears: "Page cannot be displayed"

To resolve the issue, recreate the virtual websites by doing the following:

1. On the Security Server, open the IIS Manager.

2. Delete the OfficeScan virtual website and then close the IIS Manager.

3. Open a command prompt and then change directory to ..\Trend Micro\Security Server\PCCSRV.

4. Type each command and press Enter:

svrsvcsetup.exe -setvirdir

svrsvcsetup.exe -setprivilege

svrsvcsetup.exe -enablessl (if using SSL)

If this is for 64-bit, use the following commands instead:

svrsvcsetup_64x.exe -setvirdir

svrsvcsetup_64x.exe -setprivilege

svrsvcsetup_64x.exe -enablessl (if using SSL)

5. Check if the OfficeScan virtual website was recreated.

6. Click the ISAPI Filters tab and create new.

7. Type "ReverseProxy" in the Filter Name field.

8. Click Browse and find ..\PCCSRV\Web_console\CGI\ReverseProxy.dll

9. Stop/Strart IIS OfficeScan

Check access to the TM Web page.

TIP: Use http://...:8059 if you not establish "-enablessl"

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